{"id":34425,"date":"2024-11-26T16:15:00","date_gmt":"2024-11-26T16:15:00","guid":{"rendered":"https:\/\/bnssghealthiertogether.org.uk\/?page_id=34425"},"modified":"2025-01-15T22:37:05","modified_gmt":"2025-01-15T22:37:05","slug":"evaluating-the-mental-health-control-room-triage-service","status":"publish","type":"page","link":"https:\/\/bnssghealthiertogether.org.uk\/bn\/integrated-care-board\/research-and-evidence\/impact-case-studies\/evaluating-the-mental-health-control-room-triage-service\/","title":{"rendered":"\u09ae\u09be\u09a8\u09b8\u09bf\u0995 \u09b8\u09cd\u09ac\u09be\u09b8\u09cd\u09a5\u09cd\u09af \u09a8\u09bf\u09af\u09bc\u09a8\u09cd\u09a4\u09cd\u09b0\u09a3 \u0995\u0995\u09cd\u09b7\u09c7\u09b0 \u099f\u09cd\u09b0\u09be\u09df\u09c7\u099c \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be \u09ae\u09c2\u09b2\u09cd\u09af\u09be\u09af\u09bc\u09a8 \u0995\u09b0\u09be"},"content":{"rendered":"<div class=\"assembler_default-group assembler_module_group assembler_default-group_1 assembler_module_group_1\"><div class=\"assembler_module_area assembler_module_area_1\"><div class=\"assembler_text-module assembler_module assembler_text-module_1 assembler_module_1  transparent\"><a tabindex=\"-1\" title=\"\u09ae\u09a1\u09bf\u0989\u09b2-1 \u09b6\u09bf\u09b0\u09cb\u09a8\u09be\u09ae\u09c7\u09b0 \u09b8\u09c7\u0995\u09b6\u09a8\" id=\"module-1\" href=\"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/pages\/34425\/#module-1\" class=\"anchor\"><span class=\"hidden\">\u09ae\u09a1\u09bf\u0989\u09b2-1 \u09b6\u09bf\u09b0\u09cb\u09a8\u09be\u09ae\u09c7\u09b0 \u09b8\u09c7\u0995\u09b6\u09a8<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-12 sm:pt-24 pb-12 sm:pb-24\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h1>\u09ae\u09be\u09a8\u09b8\u09bf\u0995 \u09b8\u09cd\u09ac\u09be\u09b8\u09cd\u09a5\u09cd\u09af \u09a8\u09bf\u09af\u09bc\u09a8\u09cd\u09a4\u09cd\u09b0\u09a3 \u0995\u0995\u09cd\u09b7\u09c7\u09b0 \u099f\u09cd\u09b0\u09be\u09df\u09c7\u099c \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be \u09ae\u09c2\u09b2\u09cd\u09af\u09be\u09af\u09bc\u09a8 \u0995\u09b0\u09be<\/h1>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-8418\" src=\"https:\/\/bnssghealthiertogether.org.uk\/wp-content\/uploads\/2022\/07\/Conversation.original-300x154.png\" alt=\"Three people sitting around a board table\" width=\"300\" height=\"154\" \/><\/p>\n<p>The Mental Health Control Room Triage Service aims to decrease the number people with mental health issues who have to be detained by the police under section 136 of the Mental Health Act.<\/p>\n<p>The triage service works by placing a team of mental health nurses into the Avon and Somerset Police Control Room. The nurses work alongside call handlers and police officers to provide advice and support regarding mental health-related 999 and 101 calls.<\/p>\n<h2>\u0986\u09ae\u09be\u09a6\u09c7\u09b0 \u09aa\u09cd\u09b0\u09ad\u09be\u09ac<\/h2>\n<p>In 2017, the ICB <a href=\"https:\/\/bnssghealthiertogether.org.uk\/bn\/integrated-care-board\/research-and-evidence\/\" target=\"_blank\" rel=\"noopener\">Clinical Effectiveness and Research Team<\/a> gathered stakeholder views and looked at service data to evaluate the first six months of the service.<\/p>\n<p>Our findings showed decreased demand for health-based Places of Safety and fewer Section 136 detentions, including police time processing them.<\/p>\n<p>Interviews with stakeholders identified improvements to the service, including more training for police officers on mental health issues, and increased awareness of the service amongst police and mental health staff.<\/p>\n<p>The evaluation provided evidence to support decision-making on the future of the service and to support continuous improvements.<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_1.assembler_module_1..transparent --><\/div><!-- .assembler_module_area.assembler_module_area_1 --><\/div><!-- .assembler_default-group.assembler_module_group.assembler_default-group_1.assembler_module_group_1  -->","protected":false},"excerpt":{"rendered":"<p>Section titled module-1 Evaluating the Mental Health Control Room Triage service The Mental Health Control Room Triage Service aims to decrease the number people with mental health issues who have to be detained by the police under section 136 of the Mental Health Act. The triage service works by placing a team of mental health [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":32870,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-34425","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/pages\/34425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/comments?post=34425"}],"version-history":[{"count":4,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/pages\/34425\/revisions"}],"predecessor-version":[{"id":36078,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/pages\/34425\/revisions\/36078"}],"up":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/pages\/32870"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/media?parent=34425"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/tags?post=34425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}