{"id":17040,"date":"2023-06-23T10:56:27","date_gmt":"2023-06-23T09:56:27","guid":{"rendered":"https:\/\/nhs-icb.bisongrid.dev\/?p=17040"},"modified":"2024-11-01T14:45:06","modified_gmt":"2024-11-01T14:45:06","slug":"how-you-make-a-complaint-about-primary-care-services-is-changing-on-1-july-2023","status":"publish","type":"post","link":"https:\/\/bnssghealthiertogether.org.uk\/bn\/news\/how-you-make-a-complaint-about-primary-care-services-is-changing-on-1-july-2023\/","title":{"rendered":"\u09e7 \u099c\u09c1\u09b2\u09be\u0987 \u09e8\u09e6\u09e8\u09e9 \u09a5\u09c7\u0995\u09c7 \u09aa\u09cd\u09b0\u09be\u09a5\u09ae\u09bf\u0995 \u09b8\u09cd\u09ac\u09be\u09b8\u09cd\u09a5\u09cd\u09af\u09b8\u09c7\u09ac\u09be \u09a8\u09bf\u09af\u09bc\u09c7 \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u099c\u09be\u09a8\u09be\u09a8\u09cb\u09b0 \u09aa\u09a6\u09cd\u09a7\u09a4\u09bf\u09a4\u09c7 \u09aa\u09b0\u09bf\u09ac\u09b0\u09cd\u09a4\u09a8 \u0986\u09b8\u099b\u09c7\u0964"},"content":{"rendered":"<div class=\"assembler_default-group assembler_module_group assembler_default-group_1 assembler_module_group_1\"><div class=\"assembler_module_area assembler_module_area_1\"><div class=\"assembler_text-module assembler_module assembler_text-module_1 assembler_module_1  transparent\"><a tabindex=\"-1\" title=\"\u09ae\u09a1\u09bf\u0989\u09b2-1 \u09b6\u09bf\u09b0\u09cb\u09a8\u09be\u09ae\u09c7\u09b0 \u09b8\u09c7\u0995\u09b6\u09a8\" id=\"module-1\" href=\"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/posts\/17040\/#module-1\" class=\"anchor\"><span class=\"hidden\">\u09ae\u09a1\u09bf\u0989\u09b2-1 \u09b6\u09bf\u09b0\u09cb\u09a8\u09be\u09ae\u09c7\u09b0 \u09b8\u09c7\u0995\u09b6\u09a8<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-12 sm:pt-24 pb-12 sm:pb-24\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h1><strong>\u09e7 \u099c\u09c1\u09b2\u09be\u0987 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\u098f\u09ac\u0982 \u098f\u099f\u09bf \u09b2\u09bf\u0996\u09bf\u09a4 \u0986\u0995\u09be\u09b0\u09c7 \u09b0\u09af\u09bc\u09c7\u099b\u09c7\u0964 <a href=\"https:\/\/www.gov.uk\/government\/publications\/the-nhs-constitution-for-england\" rel=\"noopener\">gov.uk-\u098f NHS-\u098f\u09b0 \u09b8\u0982\u09ac\u09bf\u09a7\u09be\u09a8\u0964.<\/a><\/p>\n<p>\u09e7 \u099c\u09c1\u09b2\u09be\u0987 \u09e8\u09e6\u09e8\u09e9 \u09a5\u09c7\u0995\u09c7 \u0995\u09ae\u09bf\u09b6\u09a8\u09be\u09b0\u09c7\u09b0 \u0995\u09be\u099b\u09c7 \u09aa\u09cd\u09b0\u09be\u09a5\u09ae\u09bf\u0995 \u09b8\u09cd\u09ac\u09be\u09b8\u09cd\u09a5\u09cd\u09af\u09b8\u09c7\u09ac\u09be \u09a8\u09bf\u09af\u09bc\u09c7 \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u099c\u09be\u09a8\u09be\u09a8\u09cb\u09b0 \u09aa\u09a6\u09cd\u09a7\u09a4\u09bf\u09a4\u09c7 \u09aa\u09b0\u09bf\u09ac\u09b0\u09cd\u09a4\u09a8 \u0986\u09b8\u099b\u09c7\u0964.<\/p>\n<p>\u09aa\u09cd\u09b0\u09be\u09a5\u09ae\u09bf\u0995 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\u09aa\u09cd\u09b0\u09a4\u09bf\u09b7\u09cd\u09a0\u09be\u09a8 \u09af\u09c7\u0996\u09be\u09a8 \u09a5\u09c7\u0995\u09c7 \u0986\u09aa\u09a8\u09bf \u098f\u09a8\u098f\u0987\u099a\u098f\u09b8 (NHS) \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be \u0997\u09cd\u09b0\u09b9\u09a3 \u0995\u09b0\u09c7\u099b\u09c7\u09a8, \u09af\u09c7\u09ae\u09a8 \u098f\u0995\u099c\u09a8 \u099c\u09bf\u09aa\u09bf \u09b8\u09be\u09b0\u09cd\u099c\u09be\u09b0\u09bf \u09ac\u09be \u09a1\u09c7\u09a8\u09cd\u099f\u09be\u09b2 \u09b8\u09be\u09b0\u09cd\u099c\u09be\u09b0\u09bf\u0964.   <\/span><\/li>\n<li>\u0986\u09aa\u09a8\u09bf \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be\u099f\u09bf\u09b0 \u0995\u09ae\u09bf\u09b6\u09a8\u09be\u09b0\u09c7\u09b0 \u0995\u09be\u099b\u09c7 \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u0995\u09b0\u09a4\u09c7 \u09aa\u09be\u09b0\u09c7\u09a8: \u0987\u09a8\u09bf \u09b9\u09b2\u09c7\u09a8 \u09b8\u09c7\u0987 \u09b8\u0982\u09b8\u09cd\u09a5\u09be, \u09af\u09be\u09b0\u09be \u0986\u09aa\u09a8\u09be\u09b0 \u09aa\u09cd\u09b0\u09be\u09aa\u09cd\u09a4 \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be \u09ac\u09be \u09af\u09a4\u09cd\u09a8\u09c7\u09b0 \u099c\u09a8\u09cd\u09af \u0985\u09b0\u09cd\u09a5 \u09aa\u09cd\u09b0\u09a6\u09be\u09a8 \u0995\u09b0\u09c7\u099b\u09c7\u0964.<\/li>\n<\/ol>\n<p>\u09e7 \u099c\u09c1\u09b2\u09be\u0987 \u09e8\u09e6\u09e8\u09e9-\u098f\u09b0 \u09aa\u09b0 \u09a5\u09c7\u0995\u09c7 \u0986\u09aa\u09a8\u09bf \u09af\u09a6\u09bf \u0995\u09ae\u09bf\u09b6\u09a8\u09be\u09b0\u09c7\u09b0 \u0995\u09be\u099b\u09c7 \u09aa\u09cd\u09b0\u09be\u09a5\u09ae\u09bf\u0995 \u09b8\u09cd\u09ac\u09be\u09b8\u09cd\u09a5\u09cd\u09af\u09b8\u09c7\u09ac\u09be \u09a8\u09bf\u09af\u09bc\u09c7 \u0995\u09cb\u09a8\u09cb \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u0995\u09b0\u09a4\u09c7 \u099a\u09be\u09a8, \u09a4\u09be\u09b9\u09b2\u09c7 \u0986\u09aa\u09a8\u09be\u0995\u09c7 \u098f\u0996\u09a8 \u09a5\u09c7\u0995\u09c7 \u098f\u09a8\u098f\u0987\u099a\u098f\u09b8 \u0987\u0982\u09b2\u09cd\u09af\u09be\u09a8\u09cd\u09a1\u09c7\u09b0 \u09aa\u09b0\u09bf\u09ac\u09b0\u09cd\u09a4\u09c7 \u09ac\u09cd\u09b0\u09bf\u09b8\u09cd\u099f\u09b2, \u09a8\u09b0\u09cd\u09a5 \u09b8\u09ae\u09be\u09b0\u09b8\u09c7\u099f \u098f\u09ac\u0982 \u09b8\u09be\u0989\u09a5 \u0997\u09cd\u09b2\u09c1\u099a\u09c7\u09b8\u09cd\u099f\u09be\u09b0\u09b6\u09be\u09af\u09bc\u09be\u09b0 \u0987\u09a8\u09cd\u099f\u09bf\u0997\u09cd\u09b0\u09c7\u099f\u09c7\u09a1 \u0995\u09c7\u09af\u09bc\u09be\u09b0 \u09ac\u09cb\u09b0\u09cd\u09a1 (\u0986\u0987\u09b8\u09bf\u09ac\u09bf)-\u098f\u09b0 \u09b8\u09be\u09a5\u09c7 \u09af\u09cb\u0997\u09be\u09af\u09cb\u0997 \u0995\u09b0\u09a4\u09c7 \u09b9\u09ac\u09c7\u0964.<\/p>\n<p>\u0986\u09aa\u09a8\u09bf \u098f\u099f\u09bf \u09ac\u09cd\u09af\u09ac\u09b9\u09be\u09b0 \u0995\u09b0\u09c7 \u0995\u09b0\u09a4\u09c7 \u09aa\u09be\u09b0\u09c7\u09a8 <a href=\"https:\/\/nhs-icb.bisongrid.dev\/contact-us\/\" rel=\"noopener\">\u0986\u09ae\u09be\u09a6\u09c7\u09b0 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\u09aa\u09be\u09ac\u09c7\u09a8\u0964 \u09b8\u09c7\u0987 \u099a\u09bf\u09a0\u09bf\u09a4\u09c7 \u099c\u09be\u09a8\u09be\u09a8\u09cb \u09b9\u09ac\u09c7 \u09af\u09c7, \u0986\u09aa\u09a8\u09be\u09b0 \u0985\u09ad\u09bf\u09af\u09cb\u0997\u099f\u09bf \u098f\u0996\u09a8 ICB \u09aa\u09b0\u09bf\u099a\u09be\u09b2\u09a8\u09be \u0995\u09b0\u099b\u09c7 \u098f\u09ac\u0982 \u0986\u09aa\u09a8\u09be\u09b0 \u0995\u09c7\u09b8 \u09b9\u09cd\u09af\u09be\u09a8\u09cd\u09a1\u09b2\u09be\u09b0\u09c7\u09b0 \u09a8\u09be\u09ae\u0993 \u09a8\u09bf\u09b6\u09cd\u099a\u09bf\u09a4 \u0995\u09b0\u09be \u09b9\u09ac\u09c7\u0964.<\/p>\n<p>\u09af\u09a6\u09bf \u0986\u09aa\u09a8\u09be\u09b0 \u09e7 \u099c\u09c1\u09b2\u09be\u0987 \u09e8\u09e6\u09e8\u09e8-\u098f\u09b0 \u0986\u0997\u09c7 \u09aa\u09cd\u09b0\u09be\u09aa\u09cd\u09a4 \u0995\u09cb\u09a8\u09cb \u099a\u09b2\u09ae\u09be\u09a8 \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u09a5\u09be\u0995\u09c7, \u09a4\u09be\u09b9\u09b2\u09c7 \u0986\u09aa\u09a8\u09bf \u098f\u09a8\u098f\u0987\u099a\u098f\u09b8 \u0987\u0982\u09b2\u09cd\u09af\u09be\u09a8\u09cd\u09a1\u09c7\u09b0 \u09aa\u0995\u09cd\u09b7 \u09a5\u09c7\u0995\u09c7 \u098f\u0995\u099f\u09bf \u099a\u09bf\u09a0\u09bf \u09aa\u09be\u09ac\u09c7\u09a8, \u09af\u09c7\u0996\u09be\u09a8\u09c7 \u0986\u09aa\u09a8\u09be\u09b0 \u0995\u09c7\u09b8 \u09b9\u09cd\u09af\u09be\u09a8\u09cd\u09a1\u09b2\u09be\u09b0\u09c7\u09b0 \u09a8\u09bf\u09b6\u09cd\u099a\u09bf\u09a4\u0995\u09b0\u09a3\u09b8\u09b9 \u099c\u09be\u09a8\u09be\u09a8\u09cb \u09b9\u09ac\u09c7 \u09af\u09c7 \u0986\u09aa\u09a8\u09be\u09b0 \u0985\u09ad\u09bf\u09af\u09cb\u0997\u099f\u09bf \u098f\u09a8\u098f\u0987\u099a\u098f\u09b8 \u0987\u0982\u09b2\u09cd\u09af\u09be\u09a8\u09cd\u09a1 \u0995\u09b0\u09cd\u09a4\u09c3\u0995 \u09b8\u0982\u09b0\u0995\u09cd\u09b7\u09bf\u09a4 \u09b0\u09be\u0996\u09be \u09b9\u099a\u09cd\u099b\u09c7\u0964.<\/p>\n<p>\u0986\u09aa\u09a8\u09be\u09b0 \u0995\u09cb\u09a8\u09cb \u099c\u09bf\u099c\u09cd\u099e\u09be\u09b8\u09be \u09a5\u09be\u0995\u09b2\u09c7 \u09af\u09cb\u0997\u09be\u09af\u09cb\u0997 \u0995\u09b0\u09c1\u09a8\u0964 <a href=\"mailto:bnssg.customerservice@nhs.net\">bnssg.customerservice@nhs.net<\/a>.<\/p>\n<p><a href=\"https:\/\/www.nhs.uk\/using-the-nhs\/about-the-nhs\/how-to-complain-to-the-nhs\/\" rel=\"noopener\">\u098f\u09a8\u098f\u0987\u099a\u098f\u09b8 \u09aa\u09b0\u09bf\u09b7\u09c7\u09ac\u09be \u09b8\u09ae\u09cd\u09aa\u09b0\u09cd\u0995\u09c7 \u0995\u09c0\u09ad\u09be\u09ac\u09c7 \u09ae\u09a4\u09be\u09ae\u09a4 \u09ac\u09be \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u099c\u09be\u09a8\u09be\u09a4\u09c7 \u09b9\u09af\u09bc, \u09b8\u09c7 \u09ac\u09bf\u09b7\u09af\u09bc\u09c7 \u0986\u09b0\u0993 \u099c\u09be\u09a8\u09c1\u09a8\u0964<\/a><\/p>\n<p>&nbsp;<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_1.assembler_module_1..transparent --><\/div><!-- .assembler_module_area.assembler_module_area_1 --><\/div><!-- .assembler_default-group.assembler_module_group.assembler_default-group_1.assembler_module_group_1  -->","protected":false},"excerpt":{"rendered":"<p>\u09e7 \u099c\u09c1\u09b2\u09be\u0987 \u09e8\u09e6\u09e8\u09e9 \u09a5\u09c7\u0995\u09c7 \u0995\u09ae\u09bf\u09b6\u09a8\u09be\u09b0\u09c7\u09b0 \u0995\u09be\u099b\u09c7 \u09aa\u09cd\u09b0\u09be\u09a5\u09ae\u09bf\u0995 \u09aa\u09b0\u09bf\u099a\u09b0\u09cd\u09af\u09be \u09b8\u09c7\u09ac\u09be \u09b8\u09ae\u09cd\u09aa\u09b0\u09cd\u0995\u09c7 \u099c\u09a8\u09b8\u09be\u09a7\u09be\u09b0\u09a3 \u09af\u09c7\u09ad\u09be\u09ac\u09c7 \u0985\u09ad\u09bf\u09af\u09cb\u0997 \u099c\u09be\u09a8\u09be\u09af\u09bc, \u09a4\u09be \u09aa\u09b0\u09bf\u09ac\u09b0\u09cd\u09a4\u09bf\u09a4 \u09b9\u099a\u09cd\u099b\u09c7\u0964.  <\/p>","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[291],"tags":[805,793,160,806,795,38,189],"class_list":["post-17040","post","type-post","status-publish","format-standard","hentry","category-gp","tag-complaint","tag-dentistry","tag-feedback","tag-gp","tag-optometry","tag-pharmacy","tag-primary-care"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/posts\/17040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/comments?post=17040"}],"version-history":[{"count":1,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/posts\/17040\/revisions"}],"predecessor-version":[{"id":33228,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/posts\/17040\/revisions\/33228"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/media?parent=17040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/categories?post=17040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/bn\/wp-json\/wp\/v2\/tags?post=17040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}