How to book


Confidential wellbeing support for health and care staff in Bristol, North Somerset and South Gloucestershire.

If you would like to book a consultation (to plan support for your team), please call us on 0117 342 4740.

If you would like to book a live webinar or a training course, please also call 0117 342 4740.

If you would like to email us: HealthierTogetherSupportNetwork@uhbw.nhs.uk

If you would like to book an assessment with a psychologists, please complete the referral form below.

We are offering an initial psychological assessment. At the end of this assessment we will recommend a course of action, which may include a series of follow up sessions or referral to the most relevant services. Assessments will either take place via video calls, or in our clinic space. Evening appointments will be offered (until 7pm) one evening a week.

Once we receive your referral we will contact you up to two times from a withheld number to book an appointment. If we have been unable to contact you please call us back on 0117 342 4740.

If you would like to email us: HealthierTogetherSupportNetwork@uhbw.nhs.uk

We have a duty of confidentiality and any information you provide us will remain confidential. Should we need to disclose your information, we will seek your consent unless it is inappropriate to do so. There may be circumstances where we are legally required to disclose information without consent including but not limited to where there is a risk of serious harm to you or to others (particularly a child or vulnerable adult) and for the prevention, detection or prosecution of serious crime. If you complete a self-referral and you are identified as requiring urgent help and we are unable to contact you directly to discuss this within a safe timeframe we may contact your GP, in confidence, in order to ensure alternative support is available to you. Please Note: We also use anonymised data as a means of constantly evaluating our service, to improve and to plan for any future needs.
If you have contacted us directly (and not through your manager), you do not need to inform your employer that you have used this service. We will only contact your employer if you or others are at risk of serious harm (this includes those under your care), and will always aim to obtain your consent beforehand unless it is inappropriate to do so.

DNA Process


If you do not attend appointment (DNA)

Initial Assessment Appointment

  • If risk is identified in referral form we will contact you and your GP if needed
  • If we cannot contact you and we are concerned about you immediate safety we will contact the GP, your emergency contact or 999/police to request a welfare check as appropriate.
  • We will send you a letter Admin to send standard DNA letter stating to get in touch within 2 weeks for new appointment
  • If we do not hear from you we will assume you agree to be discharged.
  • We will contact you to try and re-arrange by post/email or telephone as appropriate.
  • If we do not hear from you within 2 weeks we will assume you no longer wish to have an initial assessment with the service.

Follow-up Appointment

  • We will contact you to re-arrange appointment by post/email or telephone as appropriate.
  • If we do not hear back from you within 2 weeks we will assume that you no longer require the service and we will discharge you.
  • We will also send a letter to your GP to let them know of our involvement and discharge.
  • We will contact you to re-arrange appointment
  • If we cannot contact you and we are concerned about your immediate safety we will contact the GP, your emergency contact or 999/police to request a welfare check as appropriate
  • We will also send a letter to rearrange the appointment.
  • If we do not hear back from you within 2 weeks we will assume you no longer require the service and we will discharge you from the service.
  • We will also send a letter to your GP to let them know of our involvement and discharge.