Local health and care support

A comprehensive list of local health care support and advice, including mental health helpline numbers, the HandiApp for parents and details of our local covid walk-in vaccination clinics.

Mental health and wellbeing

Your mental health and wellbeing is important, and there is support available locally:

  • The VITA 24/7 helpline can help you with emotional support. The line connects you with a mental health counsellor and relevant groups in your local area. Call 0800 012 6549 (textphone users should dial 18001 followed by 0800 0126549). Translators are available.
  • The AWP Mental Health 24/7 response line is there for adults or children under the care of AWP and worried about their own or someone else’s mental health: 0300 303 1320
  • SilverCloud is a free online platform offering valuable mental health and wellbeing support.
  • Bump2baby wellbeing helps you find the right support during pregnancy, birth and beyond.

Medical conditions

If you have a medical condition which makes you clinically extremely vulnerable to COVID-19 and were previously asked to shield, there is online guidance available on how to stay safe

If you still feel you require support, please get in touch with your local authority using the contact details below. You can also contact them if you have any other questions or concerns:

If you are receiving care in your home, including district nurses, therapists and support workers, and need to discuss your needs, please call 0300 125 6789.

Parental advice

Our HANDi app aims to provide advice and support to parents and carers when your child is unwell. It offers simple and straightforward advice, for the following conditions in children:

  • diarrhoea and vomiting
  • high temperature
  • ‘chesty baby’ illnesses, such as bronchiolitis, asthma and croup
  • ‘chesty child’ illnesses such as wheezing and asthma
  • abdominal pain
  • common newborn problems.

Download the HANDi App for Android phones at Google Play. For iPhone or iPad you can download it from the app store or iTunes, using the search term ‘HANDi App’.

Video: advice when a child has fever

Musculoskeletal conditions

Get some support to manage your muscle and skeletal conditions at home with the Get U Better app. This is an evidence based digital self-management support tool for all common musculoskeletal injuries and conditions including back, back and leg, neck, shoulder, knee and ankle pain. Find out more on the Get U Better website and download the app.

If you are self-isolating

To find out if you’re at risk from COVID-19, download the NHS COVID-19 App. If you’re told to self-isolate (stay at home) by NHS Test and Trace or the NHS COVID-19 app please follow the given instructions to help protect your loved ones and the community.

However, if you are experiencing domestic abuse, isolation rules do not apply. You are allowed to leave your home and NextLink can provide support and accommodation. Call 0800 4700 280 (24/7) or go to nextlinkhousing.co.uk

Getting the COVID-19 vaccine

Find out more about local COVID-19 vaccination including booking an appointment or finding your nearest walk-in clinic.


If you need medical help urgently but it’s not a life-threatening emergency, contact NHS 111 first rather than going straight to A&E. 111 will help you right away and if needed a healthcare professional will call you. You can access NHS 111 online, on the NHS App or by dialling 111 free of charge.

Your local pharmacy

Your pharmacist can give advice and medication for ailments ranging from colds, flu and upset stomachs to urinary tract infections, threadworm, dandruff, insect bites and stings. Find your nearest pharmacy on the NHS website.