{"id":17040,"date":"2023-06-23T10:56:27","date_gmt":"2023-06-23T09:56:27","guid":{"rendered":"https:\/\/nhs-icb.bisongrid.dev\/?p=17040"},"modified":"2024-11-01T14:45:06","modified_gmt":"2024-11-01T14:45:06","slug":"how-you-make-a-complaint-about-primary-care-services-is-changing-on-1-july-2023","status":"publish","type":"post","link":"https:\/\/bnssghealthiertogether.org.uk\/ps\/news\/how-you-make-a-complaint-about-primary-care-services-is-changing-on-1-july-2023\/","title":{"rendered":"\u062f \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u062e\u062f\u0645\u0627\u062a\u0648 \u067e\u0647 \u0627\u0693\u0647 \u062f \u0634\u06a9\u0627\u06cc\u062a \u06a9\u0648\u0644\u0648 \u0685\u0631\u0646\u06ab\u0648\u0627\u0644\u06cc \u062f \u06f2\u06f0\u06f2\u06f3 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u0644\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u06d0 \u0685\u062e\u0647 \u0628\u062f\u0644\u06cc\u0696\u064a"},"content":{"rendered":"<div class=\"assembler_default-group assembler_module_group assembler_default-group_1 assembler_module_group_1\"><div class=\"assembler_module_area assembler_module_area_1\"><div class=\"assembler_text-module assembler_module assembler_text-module_1 assembler_module_1  transparent\"><a tabindex=\"-1\" title=\"\u062f &quot;\u0645\u0627\u0689\u06cc\u0648\u0644-\u06f1&quot; \u0633\u0631\u0644\u06cc\u06a9 \u0634\u0648\u06cc \u0628\u0631\u062e\u0647\" id=\"module-1\" href=\"https:\/\/bnssghealthiertogether.org.uk\/ps\/wp-json\/wp\/v2\/posts\/17040\/#module-1\" class=\"anchor\"><span class=\"hidden\">\u062f \"\u0645\u0627\u0689\u06cc\u0648\u0644-\u06f1\" \u0633\u0631\u0644\u06cc\u06a9 \u0634\u0648\u06cc \u0628\u0631\u062e\u0647<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-12 sm:pt-24 pb-12 sm:pb-24\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h1><strong>\u062f \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u062e\u062f\u0645\u0627\u062a\u0648 \u067e\u0647 \u0627\u0693\u0647 \u062f \u0634\u06a9\u0627\u06cc\u062a \u06a9\u0648\u0644\u0648 \u0685\u0631\u0646\u06ab\u0648\u0627\u0644\u06cc \u062f \u06f2\u06f0\u06f2\u06f3 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u0644\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u06d0 \u0685\u062e\u0647 \u0628\u062f\u0644\u06cc\u0696\u064a<\/strong><\/h1>\n<time class=\"post_date_shortcode\">\u06f2\u06f3 \u062c\u0648\u0646 \u06f2\u06f0\u06f2\u06f3<\/time>\n<p>&nbsp;<\/p>\n<p>\u062a\u0627\u0633\u0648 \u062d\u0642 \u0644\u0631\u0626 \u0686\u06d0 \u062f NHS \u067e\u0627\u0645\u0644\u0631\u0646\u06d0\u060c \u062f\u0631\u0645\u0644\u0646\u06d0 \u06cc\u0627 \u062e\u062f\u0645\u0627\u062a\u0648 \u062f \u0647\u0631 \u0627\u0693\u062e \u067e\u0647 \u0627\u0693\u0647 \u0634\u06a9\u0627\u06cc\u062a \u0648\u06a9\u0693\u0626\u060c \u0627\u0648 \u062f\u0627 \u067e\u0647 \u0644\u0627\u0646\u062f\u06d0 \u0689\u0648\u0644 \u0644\u06cc\u06a9\u0644 \u0634\u0648\u06cc \u062f\u06cc: <a href=\"https:\/\/www.gov.uk\/government\/publications\/the-nhs-constitution-for-england\" rel=\"noopener\">\u062f NHS \u0627\u0633\u0627\u0633\u064a \u0642\u0627\u0646\u0648\u0646 \u067e\u0647 gov.uk \u06a9\u06d0.<\/a><\/p>\n<p>\u062f \u06f2\u06f0\u06f2\u06f3 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u0644\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u06d0 \u0685\u062e\u0647\u060c \u0647\u063a\u0647 \u0637\u0631\u06cc\u0642\u0647 \u0686\u06d0 \u062a\u0627\u0633\u0648 \u062f \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u062e\u062f\u0645\u0627\u062a\u0648 \u067e\u0647 \u0627\u0693\u0647 \u06a9\u0645\u06cc\u0634\u0646\u0631 \u062a\u0647 \u0634\u06a9\u0627\u06cc\u062a \u06a9\u0648\u0626\u060c \u0628\u062f\u0644\u06cc\u0696\u064a.<\/p>\n<p>\u062f \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u062e\u062f\u0645\u0627\u062a\u0648 \u0685\u062e\u0647 \u0632\u0645\u0648\u0696 \u0645\u0637\u0644\u0628 GPs\u060c \u063a\u0627\u069a\u0648\u0646\u0648 \u0689\u0627\u06a9\u067c\u0631\u0627\u0646\u060c \u062f \u0633\u062a\u0631\u06ab\u0648 \u0689\u0627\u06a9\u067c\u0631\u0627\u0646 \u06cc\u0627 \u062f \u062f\u0631\u0645\u0644\u062a\u0648\u0646 \u062e\u062f\u0645\u062a\u0648\u0646\u0647 \u062f\u064a.<\/p>\n<p>\u0634\u06a9\u0627\u06cc\u062a \u062b\u0628\u062a\u0648\u0644\u0648 \u0644\u067e\u0627\u0631\u0647 \u062f\u0648\u0647 \u0644\u0627\u0631\u06d0 \u0634\u062a\u0647:<\/p>\n<ol>\n<li> <span style=\"font-size: 1.125rem;\">\u062a\u0627\u0633\u0648 \u06a9\u0648\u0644\u06cc \u0634\u0626 \u062f \u0631\u0648\u063a\u062a\u06cc\u0627 \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u0686\u0645\u062a\u0648 \u06a9\u0648\u0646\u06a9\u064a \u062a\u0647 \u0634\u06a9\u0627\u06cc\u062a \u0648\u06a9\u0693\u0626: \u062f\u0627 \u0647\u063a\u0647 \u0627\u062f\u0627\u0631\u0647 \u062f\u0647 \u0686\u06cc\u0631\u06d0 \u0686\u06d0 \u062a\u0627\u0633\u0648 \u062f NHS \u062e\u062f\u0645\u062a \u062a\u0631\u0644\u0627\u0633\u0647 \u06a9\u0693\u06cc\u060c \u062f \u0628\u06cc\u0644\u06ab\u06d0 \u067e\u0647 \u062a\u0648\u06ab\u0647 \u062f GP \u062c\u0631\u0627\u062d\u064a \u06cc\u0627 \u062f \u063a\u0627\u069a\u0648\u0646\u0648 \u062c\u0631\u0627\u062d\u064a.   <\/span><\/li>\n<li>\u062a\u0627\u0633\u0648 \u06a9\u0648\u0644\u06cc \u0634\u0626 \u062f \u062e\u062f\u0645\u0627\u062a\u0648 \u06a9\u0645\u0634\u0646\u0631 \u062a\u0647 \u0634\u06a9\u0627\u06cc\u062a \u0648\u06a9\u0693\u0626: \u062f\u0627 \u0647\u063a\u0647 \u0627\u062f\u0627\u0631\u0647 \u062f\u0647 \u0686\u06d0 \u0633\u062a\u0627\u0633\u0648 \u062f \u062a\u0631\u0644\u0627\u0633\u0647 \u0634\u0648\u064a \u062e\u062f\u0645\u062a \u06cc\u0627 \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u0644\u067e\u0627\u0631\u0647 \u067e\u06cc\u0633\u06d0 \u0648\u0631\u06a9\u0648\u064a.<\/li>\n<\/ol>\n<p>\u062f \u06f2\u06f0\u06f2\u06f3 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u0644\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u06d0 \u0648\u0631\u0648\u0633\u062a\u0647 \u06a9\u0647 \u062a\u0627\u0633\u0648 \u063a\u0648\u0627\u0693\u0626 \u062f \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u062e\u062f\u0645\u0627\u062a\u0648 \u067e\u0647 \u0627\u0693\u0647 \u06a9\u0645\u06cc\u0634\u0646\u0631 \u062a\u0647 \u0634\u06a9\u0627\u06cc\u062a \u0648\u06a9\u0693\u0626\u060c \u0646\u0648 \u062a\u0627\u0633\u0648 \u0628\u0647 \u0627\u0648\u0633 \u062f NHS \u0627\u0646\u06ab\u0644\u0633\u062a\u0627\u0646 \u067e\u0631\u0681\u0627\u06cc \u062f \u0628\u0631\u0633\u067c\u0644\u060c \u0634\u0645\u0627\u0644\u064a \u0633\u0648\u0645\u0631\u0633\u06cc\u067c \u0627\u0648 \u062c\u0646\u0648\u0628\u064a \u06ab\u0644\u0648\u0633\u067c\u0631\u0634\u0627\u06cc\u0631 \u0627\u0646\u067c\u06cc\u06ab\u0631\u06cc\u067c\u0689 \u06a9\u06cc\u0626\u0631 \u0628\u0648\u0631\u0689 (ICB) \u0633\u0631\u0647 \u0627\u0693\u06cc\u06a9\u0647 \u0648\u0646\u06cc\u0633\u0626.<\/p>\n<p>\u062a\u0627\u0633\u0648 \u062f\u0627 \u067e\u0647 \u06a9\u0627\u0631\u0648\u0644\u0648 \u0633\u0631\u0647 \u06a9\u0648\u0644\u06cc \u0634\u0626 <a href=\"https:\/\/nhs-icb.bisongrid.dev\/contact-us\/\" rel=\"noopener\">\u0632\u0645\u0648\u0696 \u062f \u0627\u0693\u06cc\u06a9\u0648 \u062a\u0641\u0635\u06cc\u0644\u0627\u062a<\/a>.<\/p>\n<p>\u067e\u0647 \u0644\u0648\u0645\u0693\u064a \u0633\u0631 \u06a9\u06d0 \u062a\u0627\u0633\u0648 \u062a\u0647 \u0633\u067e\u0627\u0631\u069a\u062a\u0646\u0647 \u06a9\u06cc\u0696\u064a \u0686\u06d0 \u062f \u0634\u06a9\u0627\u06cc\u062a \u067e\u0647 \u0627\u0693\u0647 \u062f \u062e\u067e\u0644 \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u0686\u0645\u062a\u0648 \u06a9\u0648\u0646\u06a9\u064a \u0633\u0631\u0647 \u0627\u0693\u06cc\u06a9\u0647 \u0648\u0646\u06cc\u0633\u0626. \u062f \u062f\u06d0 \u06a9\u0648\u0644\u0648 \u067e\u0631\u0648\u0633\u0647 \u0646\u0647 \u0628\u062f\u0644\u06cc\u0696\u064a.<\/p>\n<p>\u06a9\u0647 \u0633\u062a\u0627\u0633\u0648 \u0634\u06a9\u0627\u06cc\u062a \u062d\u0644 \u0646\u0634\u064a\u060c \u062a\u0627\u0633\u0648 \u06a9\u0648\u0644\u06cc \u0634\u0626 <a href=\"https:\/\/nhs-icb.bisongrid.dev\/contact-us\/\" rel=\"noopener\">\u0644\u0647 ICB \u0633\u0631\u0647 \u0627\u0693\u06cc\u06a9\u0647 \u0648\u0646\u06cc\u0633\u0626<\/a>.<\/p>\n<p>\u06a9\u0647 \u062a\u0627\u0633\u0648 \u062f \u06f2\u06f0\u06f2\u06f2 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u067e\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u0647 \u06cc\u0627 \u0648\u0631\u0648\u0633\u062a\u0647 \u06a9\u0648\u0645 \u062f\u0648\u0627\u0645\u062f\u0627\u0631\u0647 \u0634\u06a9\u0627\u06cc\u062a \u062a\u0631\u0644\u0627\u0633\u0647 \u06a9\u0693\u06cc \u0648\u064a\u060c \u0646\u0648 \u062a\u0627\u0633\u0648 \u0628\u0647 \u062f NHS \u0627\u0646\u06ab\u0644\u0633\u062a\u0627\u0646 \u0685\u062e\u0647 \u06cc\u0648 \u0644\u06cc\u06a9 \u062a\u0631\u0644\u0627\u0633\u0647 \u06a9\u0693\u0626 \u0686\u06d0 \u062a\u0627\u0633\u0648 \u062a\u0647 \u0628\u0647 \u062e\u0628\u0631 \u062f\u0631\u06a9\u0693\u064a \u0686\u06d0 ICB \u0627\u0648\u0633 \u0633\u062a\u0627\u0633\u0648 \u0634\u06a9\u0627\u06cc\u062a \u0633\u062a\u0627\u0633\u0648 \u062f \u0642\u0636\u06cc\u06d0 \u062f \u0645\u062f\u06cc\u0631 \u067e\u0647 \u062a\u0627\u06cc\u06cc\u062f \u0633\u0631\u0647 \u0627\u062f\u0627\u0631\u0647 \u06a9\u0648\u064a.<\/p>\n<p>\u06a9\u0647 \u062a\u0627\u0633\u0648 \u062f \u06f2\u06f0\u06f2\u06f2 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u0644\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u06d0 \u0685\u062e\u0647 \u0645\u062e\u06a9\u06d0 \u06a9\u0648\u0645 \u062f\u0648\u0627\u0645\u062f\u0627\u0631\u0647 \u0634\u06a9\u0627\u06cc\u062a\u0648\u0646\u0647 \u062a\u0631\u0644\u0627\u0633\u0647 \u06a9\u0693\u064a \u0648\u064a\u060c \u0646\u0648 \u062a\u0627\u0633\u0648 \u0628\u0647 \u062f NHS \u0627\u0646\u06ab\u0644\u0633\u062a\u0627\u0646 \u0685\u062e\u0647 \u06cc\u0648 \u0644\u06cc\u06a9 \u062a\u0631\u0644\u0627\u0633\u0647 \u06a9\u0693\u0626 \u0686\u06d0 \u062a\u0627\u0633\u0648 \u062a\u0647 \u0628\u0647 \u062e\u0628\u0631 \u062f\u0631\u06a9\u0693\u064a \u0686\u06d0 \u0633\u062a\u0627\u0633\u0648 \u0634\u06a9\u0627\u06cc\u062a \u062f NHS \u0627\u0646\u06ab\u0644\u0633\u062a\u0627\u0646 \u0644\u062e\u0648\u0627 \u0633\u062a\u0627\u0633\u0648 \u062f \u0642\u0636\u06cc\u06d0 \u062f \u0645\u062f\u06cc\u0631 \u067e\u0647 \u062a\u0627\u06cc\u06cc\u062f \u0633\u0631\u0647 \u0633\u0627\u062a\u0644 \u06a9\u06cc\u0696\u064a.<\/p>\n<p>\u06a9\u0647 \u062a\u0627\u0633\u0648 \u06a9\u0648\u0645\u0647 \u067e\u0648\u069a\u062a\u0646\u0647 \u0644\u0631\u0626\u060c \u0645\u0647\u0631\u0628\u0627\u0646\u064a \u0648\u06a9\u0693\u0626 \u0627\u0693\u06cc\u06a9\u0647 \u0648\u0646\u06cc\u0633\u0626 <a href=\"mailto:bnssg.customerservice@nhs.net\">bnssg.customerservice@nhs.net<\/a>.<\/p>\n<p><a href=\"https:\/\/www.nhs.uk\/using-the-nhs\/about-the-nhs\/how-to-complain-to-the-nhs\/\" rel=\"noopener\">\u062f NHS \u062e\u062f\u0645\u0627\u062a\u0648 \u067e\u0647 \u0627\u0693\u0647 \u062f \u0646\u0638\u0631 \u0648\u0631\u06a9\u0648\u0644\u0648 \u06cc\u0627 \u0634\u06a9\u0627\u06cc\u062a \u06a9\u0648\u0644\u0648 \u0685\u0631\u0646\u06ab\u0648\u0627\u0644\u064a \u067e\u0647 \u0627\u0693\u0647 \u0646\u0648\u0631 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u0631\u0644\u0627\u0633\u0647 \u06a9\u0693\u0626.<\/a><\/p>\n<p>&nbsp;<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_1.assembler_module_1..transparent --><\/div><!-- .assembler_module_area.assembler_module_area_1 --><\/div><!-- .assembler_default-group.assembler_module_group.assembler_default-group_1.assembler_module_group_1  -->","protected":false},"excerpt":{"rendered":"<p>\u062f \u06f2\u06f0\u06f2\u06f3 \u06a9\u0627\u0644 \u062f \u062c\u0648\u0644\u0627\u06cc \u0644\u0647 \u0644\u0648\u0645\u0693\u06cd \u0646\u06cc\u067c\u06d0 \u0685\u062e\u0647\u060c \u0647\u063a\u0647 \u0644\u0627\u0631\u0647 \u0686\u06d0 \u062e\u0644\u06a9 \u06cc\u06d0 \u062f \u0644\u0648\u0645\u0693\u0646\u064a \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u062e\u062f\u0645\u0627\u062a\u0648 \u067e\u0647 \u0627\u0693\u0647 \u06a9\u0645\u06cc\u0634\u0646\u0631 \u062a\u0647 \u0634\u06a9\u0627\u06cc\u062a \u06a9\u0648\u064a\u060c \u0628\u062f\u0644\u06cc\u0696\u064a.  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