{"id":20881,"date":"2023-12-14T15:04:38","date_gmt":"2023-12-14T15:04:38","guid":{"rendered":"https:\/\/nhs-icb.bisongrid.dev\/?p=20881"},"modified":"2024-11-01T14:24:24","modified_gmt":"2024-11-01T14:24:24","slug":"one-in-four-nhs-staff-experience-harassment-at-work-2","status":"publish","type":"post","link":"https:\/\/bnssghealthiertogether.org.uk\/ro\/news\/one-in-four-nhs-staff-experience-harassment-at-work-2\/","title":{"rendered":"Unul din patru angaja\u021bi ai NHS se confrunt\u0103 cu h\u0103r\u021buire la locul de munc\u0103"},"content":{"rendered":"<div class=\"assembler_default-group assembler_module_group assembler_default-group_1 assembler_module_group_1\"><div class=\"assembler_module_area assembler_module_area_1\"><div class=\"assembler_text-module assembler_module assembler_text-module_1 assembler_module_1  transparent\"><a tabindex=\"-1\" title=\"Sec\u021biunea intitulat\u0103 modul-1\" id=\"module-1\" href=\"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/posts\/20881\/#module-1\" class=\"anchor\"><span class=\"hidden\">Sec\u021biunea intitulat\u0103 modul-1<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-12 sm:pt-24 pb-12 sm:pb-24\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h1><strong>Unul din patru angaja\u021bi ai NHS se confrunt\u0103 cu h\u0103r\u021buire la locul de munc\u0103<\/strong><\/h1>\n<time class=\"post_date_shortcode\">14 decembrie 2023<\/time>\n<p>&nbsp;<\/p>\n<p>\u00cen fiecare dintre ultimii patru ani, sondajul \u00een r\u00e2ndul personalului NHS a ar\u0103tat c\u0103 mai mult de unul din patru angaja\u021bi a fost supus h\u0103r\u021buirii, intimid\u0103rii sau abuzurilor din partea pacien\u021bilor \u0219i a membrilor publicului \u00een timpul serviciului.<\/p>\n<p>\u00cen acela\u0219i interval de timp, mai mult de unul din zece angaja\u021bi au declarat, de asemenea, c\u0103 au fost supu\u0219i violen\u021bei fizice din partea pacien\u021bilor, rudelor \u0219i a altor membri ai publicului \u00een timpul serviciului.<\/p>\n<p><strong>Rosi Shepherd, \u0219efa departamentului de asisten\u021b\u0103 medical\u0103 de la NHS Bristol, North Somerset \u0219i South Gloucestershire ICB, a declarat:<\/strong><\/p>\n<blockquote><p>\u201cPersonalul nostru dedicat din domeniul s\u0103n\u0103t\u0103\u021bii \u0219i \u00eengrijirii vine la munc\u0103 \u00een fiecare zi pentru a oferi cele mai bune servicii \u0219i \u00eengrijiri posibile. Ace\u0219tia nu ar trebui s\u0103 se simt\u0103 amenin\u021ba\u021bi \u0219i s\u0103 se team\u0103 pentru siguran\u021ba lor, a echipei lor sau a altor pacien\u021bi.\u201d.<\/p>\n<p>\u201c\u0218tim c\u0103 marea majoritate a persoanelor care utilizeaz\u0103 serviciile locale sunt amabile \u0219i respectuoase atunci c\u00e2nd interac\u021bioneaz\u0103 cu personalul, dar num\u0103rul ridicat \u00een continuare al incidentelor este inacceptabil.\u201d<\/p><\/blockquote>\n<p>Datele locale de la Spitalele Universitare Bristol \u0219i Weston NHS Foundation Trust (UHBW) au ar\u0103tat 479 de incidente de abuz verbal \u0219i 319 incidente de abuz fizic la adresa personalului din aprilie 2023.<\/p>\n<p>Ca r\u0103spuns la violen\u021ba \u0219i agresivitatea cu care s-au confruntat personalul, UHBW a introdus o echip\u0103 de reducere a violen\u021bei \u00een septembrie 2022 pentru a sprijini personalul care se confrunt\u0103 cu comportamente abuzive.<\/p>\n<p>De la \u00eenfiin\u021barea echipei, o persoan\u0103 a fost condamnat\u0103 \u0219i exist\u0103 12 cazuri \u00een care f\u0103pta\u0219ul a fost pus sub acuzare, iar cazurile sale sunt \u00een curs de desf\u0103\u0219urare prin sistemul de justi\u021bie penal\u0103. \u00cen total, echipa de reducere a violen\u021bei ia \u00een considerare \u00een prezent 37 de cazuri de comportament violent sau agresiv fa\u021b\u0103 de colegii UHBW.<\/p>\n<p><strong>Emma Wood, director de resurse umane \u0219i director executiv adjunct la Spitalele Universitare Bristol \u0219i Weston NHS Foundation Trust, a declarat: <\/strong><\/p>\n<blockquote><p>\u201cNimeni nu ar trebui s\u0103 fie nevoit s\u0103 experimenteze sau s\u0103 fie martor la violen\u021b\u0103, agresivitate, intimidare \u0219i h\u0103r\u021buire la locul de munc\u0103, mai ales \u00eentr-un mediu medical, unde oamenii vin cu a\u0219teptarea de a avea grij\u0103 de al\u021bii sau de a fi \u00eengriji\u021bi. Este pur \u0219i simplu inacceptabil.\u201d.<\/p>\n<p>\u201cSuntem hot\u0103r\u00e2\u021bi s\u0103 elimin\u0103m toate formele de comportament inacceptabil la UHBW. Echipa noastr\u0103 de reducere a violen\u021bei \u00eei ajut\u0103 pe colegi s\u0103 se simt\u0103 \u00een siguran\u021b\u0103 \u0219i \u00eemputernici\u021bi s\u0103 ia m\u0103suri atunci c\u00e2nd se confrunt\u0103 cu un comportament dificil.\u201d.<\/p>\n<p>\u201c\u00cen cele mai grave cazuri, nu vom ezita s\u0103 lu\u0103m m\u0103suri \u0219i vom raporta infractorii poli\u021biei pentru ca ace\u0219tia s\u0103 poat\u0103 fi adu\u0219i \u00een fa\u021ba justi\u021biei.\u201d<\/p><\/blockquote>\n<p>Problema este grav\u0103 \u0219i \u00een medicina general\u0103, medicii navigatori din zon\u0103 \u00eent\u00e2mpin\u00e2nd sute de incidente pe zi.<\/p>\n<p><strong>Peter Maynard, Partener Executiv la Centrul de S\u0103n\u0103tate Horfield<\/strong>, a declarat c\u0103 abuzurile la care a fost supus personalul din prima linie au devenit at\u00e2t de grave \u00een ultimele luni \u00eenc\u00e2t au pierdut aproape o treime din echipa lor de navigatori \u00een domeniul \u00eengrijirii.<\/p>\n<blockquote><p>\u201cVechea idee de recep\u021bioner de familie a disp\u0103rut de mult. Sunt navigatori pricepu\u021bi \u00een \u00eengrijirea pacien\u021bilor, care urmeaz\u0103 criterii complexe pentru a se asigura c\u0103 oamenii pot accesa \u00eengrijirea potrivit\u0103 de la prima \u00eencercare.\u201d.<\/p>\n<p>\u201c\u0218tim c\u0103 oamenii \u00ee\u0219i doresc \u00eengrijire c\u00e2t mai cur\u00e2nd posibil \u0219i se pot frustra, dar, de\u0219i comentariul sarcastic al unei persoane poate p\u0103rea pu\u021bin important \u00een sine, c\u00e2nd acest lucru se \u00eent\u00e2mpl\u0103 de 100 de ori \u00eentr-o zi lucr\u0103toare, se adun\u0103 pentru a genera mult\u0103 angoas\u0103 de dus acas\u0103 cu tine \u0219i cu care te \u00eentorci a doua zi.\u201d.<\/p>\n<p>\u201cDureaz\u0103 luni de zile pentru a instrui complet un navigator de \u00eengrijire a pacien\u021bilor, a\u0219a c\u0103, ori de c\u00e2te ori pierdem unul, practic \u00eei reducem orele de lucru pentru cea mai mare parte a anului. Prin urmare, rezultatul abuzului va fi, de fapt, servicii mai slabe pentru pacien\u021bi, mai multe \u00eent\u00e2rzieri \u00een transmiterea datelor telefonice \u0219i \u0219i mai mult\u0103 frustrare.\u201d.<\/p>\n<p>\u201cCa \u00eentotdeauna, vorbim despre o minoritate de pacien\u021bi care trateaz\u0103 personalul \u00een acest fel, dar minoritatea vocal\u0103 are un impact foarte semnificativ asupra capacit\u0103\u021bii medicinei de familie de a oferi tipul de servicii pe care \u0219i le dore\u0219te.\u201d<\/p><\/blockquote>\n<p><strong>Mary Lewis, asistent\u0103 medical\u0103 \u0219ef la Sirona care &amp; health <\/strong>care ofer\u0103 asisten\u021b\u0103 medical\u0103 comunitar\u0103 NHS pentru adul\u021bi \u0219i copii \u00een Bristol, North Somerset \u0219i South Gloucestershire, a declarat c\u0103 echipa a colaborat cu poli\u021bia \u0219i cu organiza\u021bia de sprijinire a martorilor pentru a ini\u021bia o urm\u0103rire penal\u0103 la sf\u00e2r\u0219itul anului 2022, dup\u0103 ce o persoan\u0103 a devenit violent\u0103 \u0219i agresiv\u0103 la un centru de \u00eengrijire de urgen\u021b\u0103.<\/p>\n<p>Aceasta a dus la o pedeaps\u0103 de 12 s\u0103pt\u0103m\u00e2ni \u00een temeiul Legii privind agresiunile asupra lucr\u0103torilor de urgen\u021b\u0103, care ofer\u0103 protec\u021bie suplimentar\u0103 unei persoane angajate \u00een scopul furniz\u0103rii sau sprijinirii serviciilor de s\u0103n\u0103tate NHS.<\/p>\n<p>Maria a spus:<\/p>\n<blockquote><p>\u201cDe\u0219i ne concentr\u0103m \u00eentotdeauna pe prevenire, vom colabora \u00eentotdeauna \u00eendeaproape cu poli\u021bia pentru a ini\u021bia o urm\u0103rire penal\u0103 acolo unde consider\u0103m c\u0103 este potrivit.\u201d.<\/p>\n<p>\u201cEste o reamintire a faptului c\u0103 violen\u021ba \u0219i agresiunea \u00eempotriva colegilor no\u0219tri \u0219i a persoanelor care ofer\u0103 \u00eengrijire nu sunt niciodat\u0103 acceptabile.\u201d<\/p><\/blockquote>\n<p>ITV West Country a prezentat un reportaj axat pe impactul asupra cabinetelor medicilor de familie.<\/p>\n<div class=\"embed_wrapper\"><iframe title=\"Abuz \u00een cabinetele medicilor de familie - ITV West Country, decembrie 2023\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/bGxMBEsd6yA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>BBC Points West discut\u0103 cu personalul Centrului de S\u0103n\u0103tate Horfield \u0219i cu personalul Spitalului Regal din Bristol despre experien\u021bele lor.<\/p>\n<div class=\"embed_wrapper\"><iframe title=\"Abuzuri \u00eempotriva personalului NHS - BBC Points West, ianuarie 2024\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/btpju8-KYDY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>&nbsp;<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_1.assembler_module_1..transparent --><\/div><!-- .assembler_module_area.assembler_module_area_1 --><\/div><!-- .assembler_default-group.assembler_module_group.assembler_default-group_1.assembler_module_group_1  -->","protected":false},"excerpt":{"rendered":"<p>\u00cen fiecare dintre ultimii patru ani, sondajul \u00een r\u00e2ndul personalului NHS a ar\u0103tat c\u0103 mai mult de unul din patru angaja\u021bi a fost supus h\u0103r\u021buirii, intimid\u0103rii sau abuzurilor din partea pacien\u021bilor \u0219i a membrilor publicului \u00een timpul serviciului.<\/p>","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[708],"tags":[833,834,835,69,836,193,192],"class_list":["post-20881","post","type-post","status-publish","format-standard","hentry","category-workforce","tag-abuse","tag-harassment","tag-help-us-help-you","tag-hospital","tag-patient","tag-respect","tag-staff"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/posts\/20881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/comments?post=20881"}],"version-history":[{"count":1,"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/posts\/20881\/revisions"}],"predecessor-version":[{"id":33217,"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/posts\/20881\/revisions\/33217"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/media?parent=20881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/categories?post=20881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/ro\/wp-json\/wp\/v2\/tags?post=20881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}