{"id":30930,"date":"2019-09-26T23:00:00","date_gmt":"2019-09-26T22:00:00","guid":{"rendered":"https:\/\/bnssghealthiertogether.org.uk\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/"},"modified":"2019-09-26T23:00:00","modified_gmt":"2019-09-26T22:00:00","slug":"management-of-compliments-general-enquiries-and-complaints-policy","status":"publish","type":"library","link":"https:\/\/bnssghealthiertogether.org.uk\/sq\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/","title":{"rendered":"Menaxhimi i Komplimenteve, Pyetjeve t\u00eb P\u00ebrgjithshme dhe Politik\u00ebs s\u00eb Ankesave"},"content":{"rendered":"<p>Q\u00ebllimi i k\u00ebsaj politike \u00ebsht\u00eb t\u00eb ofroj\u00eb siguri se ekziston nj\u00eb sistem i fuqish\u00ebm p\u00ebr t\u00eb menaxhuar komplimentet, pyetjet e p\u00ebrgjithshme dhe ankesat e b\u00ebra n\u00eb GKK, t\u00eb p\u00ebrshkruaj\u00eb se si GKK do t&#039;i trajtoj\u00eb pyetjet, ankesat dhe komplimentet e p\u00ebrgjithshme n\u00eb nj\u00eb m\u00ebnyr\u00eb t\u00eb hapur dhe t\u00eb paanshme, t\u00eb dokumentoj\u00eb se si GKK dhe, kur \u00ebsht\u00eb e p\u00ebrshtatshme, sistemi i gjer\u00eb lokal i kujdesit sh\u00ebndet\u00ebsor, do t\u00eb m\u00ebsojn\u00eb nga reagimet e marra dhe t\u00eb p\u00ebrmbledh\u00eb se si p\u00ebrdoren reagimet.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>The purpose of this policy is to provide assurance that a robust system is in place to manage compliments, general enquiries and complaints made to the CCG, to outline how the CCG will handle general enquiries, complaints and compliments in an open and unbiased way, to document how the CCG and where appropriate, the wide [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[280,285],"class_list":["post-30930","library","type-library","status-publish","hentry","category-integrated-care-board","category-policies-and-strategies"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/sq\/wp-json\/wp\/v2\/library\/30930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/sq\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/sq\/wp-json\/wp\/v2\/types\/library"}],"version-history":[{"count":0,"href":"https:\/\/bnssghealthiertogether.org.uk\/sq\/wp-json\/wp\/v2\/library\/30930\/revisions"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/sq\/wp-json\/wp\/v2\/media?parent=30930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/sq\/wp-json\/wp\/v2\/categories?post=30930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}