{"id":30930,"date":"2019-09-26T23:00:00","date_gmt":"2019-09-26T22:00:00","guid":{"rendered":"https:\/\/bnssghealthiertogether.org.uk\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/"},"modified":"2019-09-26T23:00:00","modified_gmt":"2019-09-26T22:00:00","slug":"management-of-compliments-general-enquiries-and-complaints-policy","status":"publish","type":"library","link":"https:\/\/bnssghealthiertogether.org.uk\/tr\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/","title":{"rendered":"\u00d6vg\u00fclerin, Genel Sorular\u0131n ve \u015eikayetlerin Y\u00f6netimi Politikas\u0131"},"content":{"rendered":"<p>Bu politikan\u0131n amac\u0131, CCG&#039;ye yap\u0131lan \u00f6vg\u00fcleri, genel sorular\u0131 ve \u015fikayetleri y\u00f6netmek i\u00e7in sa\u011flam bir sistemin mevcut oldu\u011funa dair g\u00fcvence sa\u011flamak, CCG&#039;nin genel sorular\u0131, \u015fikayetleri ve \u00f6vg\u00fcleri a\u00e7\u0131k ve tarafs\u0131z bir \u015fekilde nas\u0131l ele alaca\u011f\u0131n\u0131 ana hatlar\u0131yla belirtmek, CCG&#039;nin ve uygun oldu\u011fu durumlarda geni\u015f yerel sa\u011fl\u0131k sisteminin al\u0131nan geri bildirimlerden nas\u0131l ders \u00e7\u0131karaca\u011f\u0131n\u0131 belgelemek ve geri bildirimlerin nas\u0131l kullan\u0131ld\u0131\u011f\u0131n\u0131 \u00f6zetlemektir.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>The purpose of this policy is to provide assurance that a robust system is in place to manage compliments, general enquiries and complaints made to the CCG, to outline how the CCG will handle general enquiries, complaints and compliments in an open and unbiased way, to document how the CCG and where appropriate, the wide [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[280,285],"class_list":["post-30930","library","type-library","status-publish","hentry","category-integrated-care-board","category-policies-and-strategies"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/library\/30930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/types\/library"}],"version-history":[{"count":0,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/library\/30930\/revisions"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/media?parent=30930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/categories?post=30930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}