{"id":12183,"date":"2024-10-10T14:45:12","date_gmt":"2024-10-10T13:45:12","guid":{"rendered":"https:\/\/bnssghealthiertogether.org.uk\/?page_id=12183"},"modified":"2025-04-10T14:12:53","modified_gmt":"2025-04-10T13:12:53","slug":"waiting-for-your-hospital-care","status":"publish","type":"page","link":"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/waiting-for-your-hospital-care\/","title":{"rendered":"Hastane bak\u0131m\u0131n\u0131z\u0131 beklerken"},"content":{"rendered":"<div class=\"assembler_default-group assembler_module_group assembler_default-group_1 assembler_module_group_1\"><div class=\"assembler_module_area assembler_module_area_1\"><div class=\"assembler_table-of-contents-module assembler_module assembler_table-of-contents-module_1 assembler_module_1  transparent\"><a tabindex=\"-1\" title=\"Section titled module-1\" id=\"module-1\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/#module-1\" class=\"anchor\"><span class=\"hidden\">Section titled module-1<\/span><\/a><!-- Template found for table-of-contents-module - Template: template-table-of-contents - Matched: _only -->\r\n<section class=\"w-full mx-auto max-w-content border-b border-pale-grey pt-10 sm:pt-20 pb-3 sm:pb-6\">\r\n    <div class=\"entry-content w-full\">\r\n    <h1>Appointments and planned care<\/h1>\n<p>Contents<\/p>\n    <div class=\"navigation-list\">\r\n                    <ul>\r\n                                <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/getting-the-best-from-an-appointment\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Getting the best from an appointment                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/translation-and-interpreting-services\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Translation and interpreting services                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/patient-transport-services\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Patient transport services                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/hospital-appointments\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Hospital appointments                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/the-referral-service\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                The Referral Service                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/preparing-for-an-operation\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Preparing for an operation                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                                                              Waiting for your hospital care                            <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/hospital-appointment-waiting-times\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Hospital appointment waiting times                                <\/a>\r\n                          <\/li>\r\n                      <li class=\"text-sm\">\r\n                              <a href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/your-health\/appointments-and-planned-care\/cancer-support\/\" class=\"text-sm underline-offset-4 font-normal hover:!underline-4\">\r\n                                                                Cancer support                                <\/a>\r\n                          <\/li>\r\n                  <\/ul>\r\n          <\/div>\r\n  <\/div>\r\n<\/section><\/div><!-- .assembler_table-of-contents-module.assembler_module.assembler_table-of-contents-module_1.assembler_module_1..transparent --><div class=\"assembler_text-module assembler_module assembler_text-module_2 assembler_module_2  transparent\"><a tabindex=\"-1\" title=\"Section titled module-2\" id=\"module-2\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/#module-2\" class=\"anchor\"><span class=\"hidden\">Section titled module-2<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-3 sm:pt-6 pb-3 sm:pb-6\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h1>Waiting for your hospital care<\/h1>\n<p>Find out what you can do while waiting for a hospital appointment.<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_2.assembler_module_2..transparent --><div class=\"assembler_text-module assembler_module assembler_text-module_3 assembler_module_3  transparent\"><a tabindex=\"-1\" title=\"Section titled module-3\" id=\"module-3\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/#module-3\" class=\"anchor\"><span class=\"hidden\">Section titled module-3<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-3 sm:pt-6 pb-3 sm:pb-6\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <p>We understand that waiting for an appointment can be a worrying and frustrating time. Everything is being done to try to catch up on the backlog of appointments as quickly as possible. Priority for new appointments is given to people with symptoms like some forms of cancer and other urgent problems.<\/p>\n<p>If you have been referred by your GP practice to an outpatient clinic, or if you are on the waiting list for an appointment or a surgical procedure, then the following advice may help.<\/p>\n      <a href=\"https:\/\/bnssghealthiertogether.org.uk\/your-health\/appointments-and-planned-care\/hospital-appointment-waiting-times\/\" class=\"btn-link flex w-[fit-content] \">See the latest waiting times for our local area<\/a>\n\n<h2>If your symptoms have not changed<\/h2>\n<p>We cannot request that an appointment is brought forward unless there is a clear clinical reason for doing so.<\/p>\n<h2>If your symptoms worsen or you<br \/>\ndevelop new ones<\/h2>\n<p>Contact your GP practice and book an appointment to discuss your concerns. Call 999 if your condition becomes life-threatening.<\/p>\n<h2>If you have not received a follow-up appointment<\/h2>\n<p>Please contact your hospital who should be able to help you.<\/p>\n<p>You may also be offered direct access to a nurse or telephone helpline or secretary. This information should be on a letter that was sent to you after your most recent appointment.<\/p>\n<h2>If your condition gets better and no longer need an appointment<\/h2>\n<p>Let your hospital know, so the appointment can be offered to someone else.<\/p>\n<p>If you are not sure if an appointment is still required, please discuss this with your GP practice and they will help you to come to a decision.<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_3.assembler_module_3..transparent --><div class=\"assembler_text-module assembler_module assembler_text-module_4 assembler_module_4  transparent\"><a tabindex=\"-1\" title=\"Section titled module-4\" id=\"module-4\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/#module-4\" class=\"anchor\"><span class=\"hidden\">Section titled module-4<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-3 sm:pt-6 pb-3 sm:pb-6\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h2>Keeping well while you wait<\/h2>\n<p>While waiting for further assessment or treatment, there are things that you may be able to do to help yourself and improve your health.<\/p>\n      <a href=\"https:\/\/www.nhs.uk\/live-well\/\" class=\"btn-link flex w-[fit-content] \" rel=\"noopener\">Live Well - nhs.uk<\/a>\n\n      <a href=\"https:\/\/bnssghealthiertogether.org.uk\/your-health\/appointments-and-planned-care\/hospital-appointment-waiting-times\/\" class=\"btn-link flex w-[fit-content] \">See the latest waiting times for our local area<\/a>\n\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_4.assembler_module_4..transparent --><div class=\"assembler_text-module assembler_module assembler_text-module_5 assembler_module_5  transparent\"><a tabindex=\"-1\" title=\"Section titled module-5\" id=\"module-5\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/#module-5\" class=\"anchor\"><span class=\"hidden\">Section titled module-5<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-3 sm:pt-6 pb-3 sm:pb-6\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h2>Support<\/h2>\n<p>All NHS organisations have a Patient Advice and Liaison Service (PALS) which is there to provide support and advice for patients. The PALS service for the hospitals in our area are as follows:<\/p>\n<h3><strong>North<\/strong> Bristol<strong> NHS Trust<\/strong><\/h3>\n<p>Call the North Bristol NHS Trust\u00a0<a href=\"https:\/\/www.nbt.nhs.uk\/patients-carers\/feedback\/how-raise-a-concern-or-a-complaint\" target=\"_blank\" rel=\"noopener\">Patient Advice and Liaison Service<\/a>\u00a0on <a href=\"tel:01174144569\">0117 414 4569<\/a> or email\u00a0<a href=\"mailto:pals@nbt.nhs.uk\">pals@nbt.nhs.uk<\/a>. The on-site office is currently closed to visitors.<\/p>\n<h3>University Hospitals Bristol and Weston NHS Foundation Trust<\/h3>\n<p><strong>Bristol Hospitals<br \/>\n<\/strong>Call the\u00a0<a href=\"http:\/\/www.uhbristol.nhs.uk\/patients-and-visitors\/support-for-patients\/patient-support-and-complaints\/\" target=\"_blank\" rel=\"noopener\">Patient Support and Complaints Team<\/a>\u00a0for Bristol Hospitals on <a href=\"tel:01173421050\">0117 342 1050<\/a> or email\u00a0<a href=\"mailto:psct@uhbw.nhs.uk\">psct@uhbw.nhs.uk<\/a>. The on-site office is currently closed to visitors.<\/p>\n<p><strong>Weston General Hospital<\/strong><br \/>\nCall the\u00a0<a href=\"http:\/\/www.waht.nhs.uk\/en-GB\/Our-Services1\/Non-Clinical-Services1\/Patient-Advice-and-Liaison-Service-PALS\/\" target=\"_blank\" rel=\"noopener\">Patient Advice and Liaison Service<\/a>\u00a0for Weston General Hospital on <a href=\"tel:01934647216\">01934 647216<\/a> or email\u00a0<a href=\"mailto:wnt-tr.pals@nhs.net\">wnt-tr.pals@nhs.net<\/a>. The on-site office is currently closed to visitors.<\/p>\n<h3>Sirona care &amp; health<\/h3>\n<p>Call the\u00a0<a href=\"http:\/\/www.sirona-cic.org.uk\/contact-sirona\/\" target=\"_blank\" rel=\"noopener\">Sirona Customer Care Service<\/a>\u00a0on <a href=\"tel:03001245400\">0300 124 5400<\/a> (8.30am to 4.30pm Monday-Friday) or email <a href=\"mailto:sirona.experienceandcomplaints@nhs.net\">sirona.experienceandcomplaints@nhs.net<\/a><\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_5.assembler_module_5..transparent --><div class=\"assembler_quick-links-module assembler_module assembler_quick-links-module_6 assembler_module_6  transparent\"><a tabindex=\"-1\" title=\"Section titled module-6\" id=\"module-6\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/#module-6\" class=\"anchor\"><span class=\"hidden\">Section titled module-6<\/span><\/a><!-- Template found for quick-links-module - Template: template-quick-links - Matched: _only --><section class=\"w-full mx-auto flex flex-col max-w-content pt-3 sm:pt-6 pb-3 sm:pb-6\">\n      <div class=\"pb-8 space-y-11 w-full lg:w-[45%] mx-auto text-center\">\n      <h1 class=\"text-3xl leading-60 line-clamp-3 text-primary\">Useful links <\/h1>\n      <div class=\"font-bold line-clamp-4\"><\/div>\n    <\/div>\n    <div class=\"flex flex-col w-full gap-8 sm:gap-11 sm:grid sm:grid-cols-12 sm:grid-flow-row\">\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">My Joint Health Hub<\/h2>\n                          <div class=\"\">\n                  Get self-help management for aches and pains in your joints, muscles and bones. My Joint Health Hub has lots of information to help you manage your condition at home.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/myjointhealthhub.bnssg.nhs.uk\/\" rel=\"noopener\">\n              <span class=\"sr-only\">My Joint Health Hub<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">Fitter, Better Sooner Toolkit<\/h2>\n                          <div class=\"\">\n                  These resources from The Royal College of Anaesthetists&#039; will provide you with the information you need to become fitter and better prepared for your operation.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/cpoc.org.uk\/patients\/fitter-better-sooner-toolkit\" rel=\"noopener\">\n              <span class=\"sr-only\">Fitter, Better Sooner Toolkit<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">5 steps to mental wellbeing<\/h2>\n                          <div class=\"\">\n                  Try these 5 steps to help improve your mental health, feel more positive and able to get the most out of life.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/www.nhs.uk\/conditions\/stress-anxiety-depression\/improve-mental-wellbeing\/\" rel=\"noopener\">\n              <span class=\"sr-only\">5 steps to mental wellbeing<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">Health and wellbeing in North Somerset<\/h2>\n                          <div class=\"\">\n                  Find information on services, organisations and groups in North Somerset that can help improve your health and wellbeing.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/nsod.n-somerset.gov.uk\/kb5\/northsomerset\/directory\/adult.page?adultchannel=2\" rel=\"noopener\">\n              <span class=\"sr-only\">Health and wellbeing in North Somerset<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">Health and wellbeing in Bristol and South Gloucestershire<\/h2>\n                          <div class=\"\">\n                  Well Aware has lots of information and resources to help improve your health and wellbeing, including details of organisations, groups and activities.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/www.wellaware.org.uk\/\" rel=\"noopener\">\n              <span class=\"sr-only\">Health and wellbeing in Bristol and South Gloucestershire<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">Support for older people in Bristol<\/h2>\n                          <div class=\"\">\n                  This new support hub run by Age UK Bristol is helping older people and their families cope with the impact of coronavirus.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/www.ageuk.org.uk\/bristol\/our-services\/support-hub\/\" rel=\"noopener\">\n              <span class=\"sr-only\">Support for older people in Bristol<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">Support for older people in North Somerset<\/h2>\n                          <div class=\"\">\n                  Age UK Somerset offers support to those in later life, older people, their families and carers in North Somerset.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"http:\/\/www.ageuksomerset.org.uk\/\" rel=\"noopener\">\n              <span class=\"sr-only\">Support for older people in North Somerset<\/span>\n            <\/a>\n                  <\/div>\n            <div class=\"relative focus-within overflow-hidden transition-shadow focus-within:shadow-lg focus-within:shadow-[rgba(4,17,41,0.4)]  hover:shadow-lg hover:shadow-[rgba(4,17,41,0.4)] sm:col-span-6 lg:col-span-3\">\n                    <div class=\"relative p-6 space-y-5 sm:space-y-11 h-full bg-pale-grey\">\n            <h2 class=\"text-2xl leading-42 \">Support for older people in South Gloucestershire<\/h2>\n                          <div class=\"\">\n                  Age UK South Gloucestershire works in the local community to support older people, their families and carers.              <\/div>\n                                  <\/div>\n                                <a class=\"absolute inset-0\" href=\"https:\/\/www.ageuk.org.uk\/southgloucestershire\/\" rel=\"noopener\">\n              <span class=\"sr-only\">Support for older people in South Gloucestershire<\/span>\n            <\/a>\n                  <\/div>\n      <\/div>\n<\/section>\n<\/div><!-- .assembler_quick-links-module.assembler_module.assembler_quick-links-module_6.assembler_module_6..transparent --><\/div><!-- .assembler_module_area.assembler_module_area_1 --><\/div><!-- .assembler_default-group.assembler_module_group.assembler_default-group_1.assembler_module_group_1  -->","protected":false},"excerpt":{"rendered":"<p>Section titled module-1 Appointments and planned care Contents Getting the best from an appointment Translation and interpreting services Patient transport services Hospital appointments The Referral Service Preparing for an operation Waiting for your hospital care Hospital appointment waiting times Cancer support Section titled module-2 Waiting for your hospital care Find out what you can do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":34002,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-12183","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/comments?post=12183"}],"version-history":[{"count":14,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/revisions"}],"predecessor-version":[{"id":38756,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/12183\/revisions\/38756"}],"up":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/pages\/34002"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/media?parent=12183"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/tags?post=12183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}