{"id":17040,"date":"2023-06-23T10:56:27","date_gmt":"2023-06-23T09:56:27","guid":{"rendered":"https:\/\/nhs-icb.bisongrid.dev\/?p=17040"},"modified":"2024-11-01T14:45:06","modified_gmt":"2024-11-01T14:45:06","slug":"how-you-make-a-complaint-about-primary-care-services-is-changing-on-1-july-2023","status":"publish","type":"post","link":"https:\/\/bnssghealthiertogether.org.uk\/tr\/news\/how-you-make-a-complaint-about-primary-care-services-is-changing-on-1-july-2023\/","title":{"rendered":"1 Temmuz 2023&#039;ten itibaren birinci basamak sa\u011fl\u0131k hizmetleriyle ilgili \u015fikayetlerin nas\u0131l yap\u0131laca\u011f\u0131 de\u011fi\u015fiyor."},"content":{"rendered":"<div class=\"assembler_default-group assembler_module_group assembler_default-group_1 assembler_module_group_1\"><div class=\"assembler_module_area assembler_module_area_1\"><div class=\"assembler_text-module assembler_module assembler_text-module_1 assembler_module_1  transparent\"><a tabindex=\"-1\" title=\"Mod\u00fcl-1 ba\u015fl\u0131kl\u0131 b\u00f6l\u00fcm\" id=\"module-1\" href=\"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/posts\/17040\/#module-1\" class=\"anchor\"><span class=\"hidden\">Mod\u00fcl-1 ba\u015fl\u0131kl\u0131 b\u00f6l\u00fcm<\/span><\/a><!-- Template found for text-module - Template: template-text - Matched: _only --><section class=\"w-full mx-auto max-w-content pt-12 sm:pt-24 pb-12 sm:pb-24\">\r\n  <div class=\"entry-content w-full !px-0 max-w-small\">\r\n        <h1><strong>1 Temmuz 2023&#039;ten itibaren birinci basamak sa\u011fl\u0131k hizmetleriyle ilgili \u015fikayetlerin nas\u0131l yap\u0131laca\u011f\u0131 de\u011fi\u015fiyor.<\/strong><\/h1>\n<time class=\"post_date_shortcode\">23 Haziran 2023<\/time>\n<p>&nbsp;<\/p>\n<p>NHS bak\u0131m\u0131, tedavisi veya hizmetinin herhangi bir y\u00f6n\u00fcyle ilgili \u015fikayette bulunma hakk\u0131n\u0131z vard\u0131r ve bu, sa\u011fl\u0131k hizmetlerinde yaz\u0131l\u0131 olarak belirtilmi\u015ftir. <a href=\"https:\/\/www.gov.uk\/government\/publications\/the-nhs-constitution-for-england\" rel=\"noopener\">NHS Anayasas\u0131 gov.uk adresinde.<\/a><\/p>\n<p>1 Temmuz 2023&#039;ten itibaren, birinci basamak sa\u011fl\u0131k hizmetleriyle ilgili \u015fikayetlerinizi komisyona iletme \u015fekliniz de\u011fi\u015fiyor.<\/p>\n<p>Birinci basamak sa\u011fl\u0131k hizmetleri derken, aile hekimlerini, di\u015f hekimlerini, g\u00f6z doktorlar\u0131n\u0131 veya eczane hizmetlerini kastediyoruz.<\/p>\n<p>\u015eikayette bulunman\u0131n iki yolu vard\u0131r:<\/p>\n<ol>\n<li> <span style=\"font-size: 1.125rem;\">Sa\u011fl\u0131k hizmeti ald\u0131\u011f\u0131n\u0131z kurulu\u015fa \u015fikayette bulunabilirsiniz: \u00f6rne\u011fin, aile hekimli\u011fi veya di\u015f klini\u011fi.   <\/span><\/li>\n<li>Hizmetin veya bak\u0131m\u0131n bedelini \u00f6deyen kurulu\u015fa \u015fikayette bulunabilirsiniz.<\/li>\n<\/ol>\n<p>1 Temmuz 2023&#039;ten sonra, birinci basamak sa\u011fl\u0131k hizmetleriyle ilgili bir \u015fikayette bulunmak isterseniz, NHS England yerine Bristol, North Somerset ve South Gloucestershire Entegre Bak\u0131m Kurulu (ICB) ile ileti\u015fime ge\u00e7meniz gerekecektir.<\/p>\n<p>Bunu \u015fu \u015fekilde yapabilirsiniz: <a href=\"https:\/\/nhs-icb.bisongrid.dev\/contact-us\/\" rel=\"noopener\">ileti\u015fim bilgilerimiz<\/a>.<\/p>\n<p>\u015eikayetinizle ilgili olarak \u00f6ncelikle birinci basamak sa\u011fl\u0131k hizmeti sa\u011flay\u0131c\u0131n\u0131zla ileti\u015fime ge\u00e7meniz \u00f6nerilir. Bunun i\u00e7in izlenecek s\u00fcre\u00e7te herhangi bir de\u011fi\u015fiklik yap\u0131lmayacakt\u0131r.<\/p>\n<p>\u015eikayetiniz \u00e7\u00f6z\u00fclemezse, \u015funlar\u0131 yapabilirsiniz: <a href=\"https:\/\/nhs-icb.bisongrid.dev\/contact-us\/\" rel=\"noopener\">ICB ile ileti\u015fime ge\u00e7in<\/a>.<\/p>\n<p>1 Temmuz 2022 veya sonras\u0131nda al\u0131nm\u0131\u015f devam eden bir \u015fikayetiniz varsa, NHS England&#039;den \u015fikayetinizin art\u0131k ICB taraf\u0131ndan ele al\u0131nd\u0131\u011f\u0131n\u0131 ve dosya sorumlunuzun ad\u0131n\u0131n teyit edildi\u011fi bir mektup alacaks\u0131n\u0131z.<\/p>\n<p>1 Temmuz 2022&#039;den \u00f6nce al\u0131nm\u0131\u015f ve halen devam eden \u015fikayetleriniz varsa, NHS England&#039;den \u015fikayetinizin NHS England taraf\u0131ndan sakland\u0131\u011f\u0131n\u0131 ve dosya sorumlunuzun ad\u0131n\u0131n yer ald\u0131\u011f\u0131 bir mektup alacaks\u0131n\u0131z.<\/p>\n<p>Herhangi bir sorunuz varsa l\u00fctfen ileti\u015fime ge\u00e7in. <a href=\"mailto:bnssg.customerservice@nhs.net\">bnssg.customerservice@nhs.net<\/a>.<\/p>\n<p><a href=\"https:\/\/www.nhs.uk\/using-the-nhs\/about-the-nhs\/how-to-complain-to-the-nhs\/\" rel=\"noopener\">NHS hizmetleriyle ilgili geri bildirimde bulunma veya \u015fikayette bulunma hakk\u0131nda daha fazla bilgi edinin.<\/a><\/p>\n<p>&nbsp;<\/p>\n  <\/div>\r\n  <\/section><\/div><!-- .assembler_text-module.assembler_module.assembler_text-module_1.assembler_module_1..transparent --><\/div><!-- .assembler_module_area.assembler_module_area_1 --><\/div><!-- .assembler_default-group.assembler_module_group.assembler_default-group_1.assembler_module_group_1  -->","protected":false},"excerpt":{"rendered":"<p>1 Temmuz 2023&#039;ten itibaren, halk\u0131n birinci basamak sa\u011fl\u0131k hizmetleriyle ilgili \u015fikayetlerini komisyona iletme \u015fekli de\u011fi\u015fiyor.  <\/p>","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[291],"tags":[805,793,160,806,795,38,189],"class_list":["post-17040","post","type-post","status-publish","format-standard","hentry","category-gp","tag-complaint","tag-dentistry","tag-feedback","tag-gp","tag-optometry","tag-pharmacy","tag-primary-care"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/posts\/17040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/comments?post=17040"}],"version-history":[{"count":1,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/posts\/17040\/revisions"}],"predecessor-version":[{"id":33228,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/posts\/17040\/revisions\/33228"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/media?parent=17040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/categories?post=17040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/tr\/wp-json\/wp\/v2\/tags?post=17040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}