{"id":30930,"date":"2019-09-26T23:00:00","date_gmt":"2019-09-26T22:00:00","guid":{"rendered":"https:\/\/bnssghealthiertogether.org.uk\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/"},"modified":"2019-09-26T23:00:00","modified_gmt":"2019-09-26T22:00:00","slug":"management-of-compliments-general-enquiries-and-complaints-policy","status":"publish","type":"library","link":"https:\/\/bnssghealthiertogether.org.uk\/zh\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/","title":{"rendered":"\u8868\u626c\u3001\u4e00\u822c\u54a8\u8be2\u548c\u6295\u8bc9\u7ba1\u7406\u653f\u7b56"},"content":{"rendered":"<p>\u672c\u653f\u7b56\u7684\u76ee\u7684\u662f\u786e\u4fdd\u5efa\u7acb\u5065\u5168\u7684\u5236\u5ea6\u6765\u7ba1\u7406\u5411 CCG \u63d0\u51fa\u7684\u8868\u626c\u3001\u4e00\u822c\u54a8\u8be2\u548c\u6295\u8bc9\uff0c\u6982\u8ff0 CCG \u5c06\u5982\u4f55\u4ee5\u516c\u5f00\u3001\u516c\u6b63\u7684\u65b9\u5f0f\u5904\u7406\u4e00\u822c\u54a8\u8be2\u3001\u6295\u8bc9\u548c\u8868\u626c\uff0c\u8bb0\u5f55 CCG \u4ee5\u53ca\u5728\u9002\u5f53\u60c5\u51b5\u4e0b\uff0c\u66f4\u5e7f\u6cdb\u7684\u5f53\u5730\u533b\u7597\u4fdd\u5065\u7cfb\u7edf\u5c06\u5982\u4f55\u4ece\u6536\u5230\u7684\u53cd\u9988\u4e2d\u5b66\u4e60\uff0c\u5e76\u603b\u7ed3\u53cd\u9988\u7684\u4f7f\u7528\u60c5\u51b5\u3002.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>The purpose of this policy is to provide assurance that a robust system is in place to manage compliments, general enquiries and complaints made to the CCG, to outline how the CCG will handle general enquiries, complaints and compliments in an open and unbiased way, to document how the CCG and where appropriate, the wide [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[280,285],"class_list":["post-30930","library","type-library","status-publish","hentry","category-integrated-care-board","category-policies-and-strategies"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/zh\/wp-json\/wp\/v2\/library\/30930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/zh\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/zh\/wp-json\/wp\/v2\/types\/library"}],"version-history":[{"count":0,"href":"https:\/\/bnssghealthiertogether.org.uk\/zh\/wp-json\/wp\/v2\/library\/30930\/revisions"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.org.uk\/zh\/wp-json\/wp\/v2\/media?parent=30930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.org.uk\/zh\/wp-json\/wp\/v2\/categories?post=30930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}